We require a pre-production prototype to be printed for any refunds or exchanges. There is a cost to this, though in most cases it will be credited to your order.
Then, if we’ve done everything we were asked to do and your Decals, Banners, Displays, Signs, or any other product that we have shipped you is not to your satisfaction, we’ll replace it FREE of charge.
We know that you like to be treated like we like to be treated. We are human beings and like to be treated as such. Therefore, if there is anything amiss with anything you’ve received, please let us know and we’ll make it right (subject to the previously mentioned terms).
Exceptions and Exclusions
Rush Order Exclusion: When a client requires a rush order, which means we don’t have time to send samples or prototypes, we can’t be held responsible when, in the rare case that this might happen, a client is not satisfied with their choice of product.
Rush orders have the potential for a higher percentage of issues than standard orders, so our simple advice is to plan to purchase your graphics well ahead of your promotion or event to avoid the potential for mishaps.
Prototype Exception: Because a prototype is a paid for sample, if the prototype is unsatisfactory, we don’t offer refunds or exchanges.
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